Shipping Policy
Last updated: [27 Oct 2025]
At Thium, every order is packed with care and sent from the UK. Below you’ll find details on our delivery options, timeframes, and what to expect once your order has been placed.
If you have any questions about your delivery, please contact us at info@thium.co.uk.
1. Where We Deliver
We currently ship within the United Kingdom only.
International delivery will be added in future — please follow us for updates.
2. Processing Times
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Orders are usually processed and dispatched within 1–3 working days (Monday–Friday, excluding public holidays).
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During busy periods, dispatch may take a little longer — if so, we’ll keep you updated by email.
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You’ll receive a Dispatch Confirmation email once your order has been shipped.
3. Delivery Options
All orders are sent via Royal Mail. Delivery options are available at checkout:
Standard Delivery (2nd Class)
2–5 working days
Tracked 48
2–3 working days
Includes tracking updates
Tracked 24 / Next Day
1–2 working days
Order before 12pm for same-day dispatch where possible
Delivery times are estimates only and begin from the date of dispatch, not the date the order was placed.
4. Delivery Charges
Delivery costs are shown at checkout before payment.
Occasionally, we may offer free delivery promotions — these will be clearly displayed on the site.
5. Missed or Delayed Deliveries
If your parcel has not arrived within 7 working days (UK), please:
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Check the Royal Mail tracking link (if applicable);
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Check with your local sorting office or neighbours;
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Contact info@thium.co.uk so we can help locate your order.
Please allow 10 working days from dispatch before we consider a parcel lost, in line with Royal Mail policy.
6. Lost or Damaged Parcels
If your order is confirmed lost or arrives damaged:
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Contact us at info@thium.co.uk with your order number and (if damaged) a clear photo of the packaging and item.
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We’ll arrange a replacement or refund as soon as possible.
7. Address Accuracy
Please check your shipping address carefully at checkout. We can’t be responsible for parcels delayed or lost due to an incorrect or incomplete address provided by the customer.
8. Packaging
All Thium pieces are carefully packed to protect your jewellery in transit. Where possible, we use recyclable or minimal packaging to reduce environmental impact.
9. Order Tracking
If you selected a tracked delivery service, you’ll receive a tracking link once your parcel is dispatched.
Untracked standard delivery will not include live updates but typically arrives within 2–5 working days.
Summary
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UK delivery only (for now)
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Dispatch within 1–3 working days
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Royal Mail delivery: 2–5 working days on average
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Tracking available with upgraded options
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Contact info@thium.co.uk for any issues