Terms & Conditions

 

Last updated: [27 October 2025]

​

These Terms and Conditions (“Terms”) set out the agreement between you (“the customer”, “you”) and Thium (“we”, “us”, “our”) for the sale of our products (“Products”) through https://www.thium.co.uk (the “Site”).

​

By placing an order, you agree to these Terms. Please read them carefully before purchasing. If you have any questions, contact us at info@thium.co.uk.

​

1. Information About Us

1.1. This Site is operated by Thium, a business registered in England.
1.2. Email: info@thium.co.uk.

2. Eligibility & Order Territories

2.1. You must be at least 18 years old and legally capable of entering a binding contract.
2.2. We currently accept orders for delivery to: the United Kingdom.

3. Product Information, Materials & Care

3.1. We aim to describe and photograph our Products as accurately as possible. However, colour, finish or size may vary slightly due to lighting, screen settings, or manufacturing tolerances.
3.2. Our pieces are made using durable, tarnish-resistant materials, but no finish is completely permanent. To help your jewellery stay beautiful for longer:

• Avoid contact with perfumes, lotions, sweat, or chemicals.

• Remove before showering, exercising, or swimming.

• Store in a cool, dry place away from sunlight.
  3.3. Allergies: Some individuals are sensitive to certain metals (e.g. nickel). If you experience redness, itching, or irritation, stop wearing the item and consult a doctor. Choose products marked as “tarnish resistant” or “hypoallergenic” if you have known sensitivities.
  3.4. Hygiene: For hygiene reasons, earrings cannot be returned once the sealed packaging has been opened unless the item is faulty.

4. Orders & Contract

4.1. Placing an order constitutes an offer to purchase. You’ll receive an order acknowledgment email — this is not acceptance.
4.2. A binding contract is formed once you receive a Dispatch Confirmation email from us.
4.3. We may refuse an order for reasons such as stock unavailability, payment issues, or pricing/description errors.
4.4. If you need to correct an order, email info@thium.co.uk immediately. We cannot amend orders once processed or dispatched.
4.5. We reserve the right to cancel or refuse any order at our discretion.

5. Prices & Payment

5.1. All prices are shown in GBP (£) and include VAT (if applicable).
5.2. Payments are securely processed via Wix Payments, PayPal, Apple Pay, or Google Pay.
5.3. Thium does not store or have access to your card details.
5.4. Prices may change at any time but will not affect orders already confirmed.
5.5. If we discover a clear pricing error, we are not obliged to supply the item at the incorrect price and will contact you before dispatch to confirm or cancel the order.

6. Delivery

6.1. Orders are dispatched using Royal Mail or other trusted couriers. Standard UK delivery is via 2nd Class (estimated 2–5 working days) after dispatch.
6.2. Delivery upgrades such as Tracked 24 or Next Day Delivery are available at checkout.
6.3. International delivery times vary.
6.4. Delays caused by postal strikes, customs, or circumstances beyond our control do not constitute grounds for compensation.
6.5. Ownership of the goods passes to you once full payment is received and the goods are delivered.

7. Right to Cancel (Cooling-Off Period)

7.1. If you are a consumer within the UK or EU, you have a 14-day cooling-off period from the day after you receive your order.
7.2. To cancel, email info@thium.co.uk quoting your order number and intention to cancel.
7.3. You must return the goods within 14 days of notifying us, unused, in original packaging and in saleable condition.
7.4. Exclusions:

• Personalised or custom-made items.

• Earrings or body jewellery once the hygiene seal has been opened.
  7.5. You are responsible for return postage unless the item is faulty. Please keep proof of postage.

8. Returns & Refunds

8.1. For details, please see our full Returns Policy.
8.2. Once received and inspected, refunds are issued to the original payment method within 14 days.
8.3. Refunds include the item cost and standard delivery, but not upgraded shipping options.
8.4. Deductions may be made for damage or wear beyond what is necessary to check the item.

9. Faulty or Not-as-Described Items

9.1. If a Product is faulty, damaged or not as described, contact us at info@thium.co.uk within a reasonable time with your order number and photos if applicable.
9.2. Under the Consumer Rights Act 2015, you have the right to:

• Request a refund within 30 days of delivery for faulty goods;

• Request a repair or replacement within 6 months if a fault develops.

10. Import Duties & Customs

10.1. Orders outside the UK may be subject to import duties or local taxes, payable by you upon delivery.
10.2. We have no control over these charges; please check with your local customs office before ordering.
10.3. You must comply with all applicable laws of the destination country.

11. Intellectual Property

11.1. All content on this website — including product designs, text, photography, and branding — is owned by or licensed to Thium and protected under copyright and intellectual property laws.
11.2. You may not use or reproduce any material without written permission.

12. Liability

12.1. Nothing in these Terms limits or excludes our liability for death, personal injury, or fraud caused by negligence.
12.2. We are not liable for indirect or consequential loss, including loss of profits, reputation, or data.
12.3. Our total liability is limited to the price paid for the Product(s).

13. Events Beyond Our Control

13.1. We are not responsible for delays or failure to perform obligations due to causes beyond our reasonable control (e.g., postal strikes, natural disasters, pandemics, transport disruption, or government action).
13.2. We will take reasonable steps to minimise disruption and perform obligations as soon as reasonably possible.

14. Notices & Contact

14.1. You can contact us at info@thium.co.uk or via the Contact Us page.
14.2. We may contact you by the email address or postal address you provided when placing your order.
14.3. Notices sent by email are considered received 24 hours after sending.

15. Transfer of Rights

15.1. You may not assign or transfer your rights or obligations under these Terms without our written consent.
15.2. We may transfer our rights and obligations to another business, provided your consumer rights are not affected.

16. Third Party Rights

16.1. No one other than you and Thium has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

17. Severability

17.1. If any part of these Terms is found invalid or unenforceable, the remaining provisions remain valid to the fullest extent permitted by law.

18. Waiver

18.1. A delay or failure by us to enforce any provision does not constitute a waiver of our rights.

19. Changes to These Terms

19.1. We may update these Terms from time to time. The version in effect at the time of your order will apply, unless a legal or regulatory change requires immediate amendment.

20. Governing Law

20.1. These Terms and any dispute or claim arising from them are governed by English law.
20.2. The courts of England and Wales have exclusive jurisdiction, although consumers in other jurisdictions may bring claims in their local courts.

​